We are committed to a comprehensive and developing policy of assuring the quality of our service. This is ensured through the implementation and maintenance of clear policies and procedures which are defined in our Quality Manual and which are adhered to by all members and staff.

Our key quality objectives are:

• to deal with clients in a friendly, courteous and efficient manner
• to maintain high quality clerking skills with care and attention to detail
• to maintain an open and flexible approach to fee structures
• to deliver services through the most appropriate means to the client whilst maximising the use of new technology for speed and efficiency
• to agree turnaround times for paperwork and adhere to agreed targets
• to give professional clients prompt information regarding the progress of their case

Our full Quality Policy statement and our Standards charter and can be downloaded by following the links below:

....................................................................................................................................

Complaints procedure

You can also download our complaints procedure below:

....................................................................................................................................

Terms of Business and Basis of Fees

Our Terms of Business and Basis of Fees can be downloaded by following the link below.

For information about the RAFGS Graduated Fee Payment Protocol, effective from 30th April 2007 click here